Mick is the co-author of MONKEY BUSINESS, 7 Laws of the Jungle for Becoming the Best of the Bunch! A wonderful parable that will guide your organization to new levels of performance, customer service AND profitability. Learn more about the Monkey Business Book.
Mick is an inspirational speaker, business advisor, author, writer and professional trainer. He brings you more than 24 years of experience and expertise in leadership, performance management, and customer service in manufacturing, retail, government, and service organizations—having served over 200 organizations including some nationally recognized for outstanding service.
Mick earned an MBA in Finance and Operations from the University of Wisconsin-Oshkosh, as well as an M.S. in Risk Control and a B.S. in Vocational Rehabilitation/Business from the University of Wisconsin-Stout; the first university ever to win the Malcolm Baldrdge Award.
Mick’s enthusiastic, positive, high-energy delivery, keen sense of humor, and hard-hitting, right-on commentary is sure to inspire, engage, encourage, and delight you!