A Powerful Workshop Leader
Over the past 24 years Mick has developed and delivered some pretty powerful workshops that focus on the most fundamental and critical tools of great leaders. That same experience and enthusiasm goes into your next presentation.
Critical Leadership Skills for Creating Engaged Workplace Cultures
Dealing Effectively with Interpersonal Conflict: Conflict is a difficult issue in many organizations because people are unwilling or unable to resolve conflict with others...resulting in long-term losses in productivity and effectiveness. Good leaders know that conflict MUST be dealt with quickly and effectively.
Resolving Team Conflict: Unresolved conflict between employees within an organization can not only affect them but everyone around them. Conflict is probably one of the biggest people problems organizations face today simply because some managers are unwilling or unable to allow individuals to resolve their own problems. An effective leader knows that unresolved conflict between employees is deadly and that his credibility is on the line if it isn't dealt with quickly.
Holding Results Driven, Outcome Based Meetings: Meetings are a huge waste of time in many organizations because of a lack of discipline and planning. Effective leaders direct the structure of the meeting while using a simple three step process to facilitate timely discussions and decisions resulting in excellent outcomes (money saved!).
Building a Guest Forever Culture:Organizations can no longer focus on increasing prices or reducing expenses to improve the bottom-line. Great service organizations know that competitive advantage is gained by developing and sustaining an incredible service culture. Learn how to build a "guest forever" Monkey Business empire just like Leader Monkey in the Monkey Business Book.
Effective Daily Huddles that Truly Engage Employee Passion: Daily huddles are essential to creating an energized workplace with a clear focus on the customer.
Opportunities for Improvement: Involving Workers to Prevent Failures: An OFI program is at the heart of fixing many broken workplace systems. Empowering employees to improve the systems and processes they have to work within.
Ethics and the Slippery Slope: Good ethics are at the core of effective organizations and have a huge impact on long-term success. There's no room for moral relevancy in the workplace, right is right and wrong is wrong. In this powerful, in-your-face workshop participants walk away understanding there is only one way to operate ...ethically!
Movin' Cheese and Managing Change: Change can be an organization's best friend or worst enemy...it's all in how it's managed. Effective leaders manage change step-by-step keeping their employees involved along the way.
Excellent Tools & Techniques for New Leaders: The tools and techniques to get new leaders off on the right foot. New leaders walk away more confident in their leadership knowing what it is going to take to succeed..
Tools to Excel as a Not-So-New Leader: Many managers haven't been given the tools of great leaders, they simply rose through the ranks with the expectation that they fully understood how to be a great leader. Not-so-new leaders learn what they are doing right and what they need to do to maintain great results.
Effective Communication Skills for Getting Your Ideas Across: Good leaders understand the need to get their ideas across effectively and handle critical situations.
Getting Good Information from Others--Effective Listening Skills: Listening and the ability to get to the heart of an issue is at the core of effective leadership. Learn how to set the stage and ask the right questions.
The Performance Management Process--Creating a Standard of Excellence
Setting Performance Standards: The key to excellent performance is well-established standards for employees. Leaders absolutely must learn to do something so basic, yet so critical for employees.
Coaching and Training Job Skills: Good leaders understand that one of their most important jobs is to spend the time up-front to effectively train employees in the skills that will help them meet the performance standards.
When Employees Are On the Right Track
Giving Earned Praise:
Effective leaders use recognition to constantly reinforce positive results in others, which in turn continuously motivates them. According to Marcus Buckingham employees NEED to be recognized every seven days to maintain a high level of motivation. Recognition is relatively easy, inexpensive and incredibly powerful when done right.
Coaching for Continuous Employee Improvement: The hard-working dependable employees need coaching as much as or more than the superstars whose performance stands out. Employees need to continuously look for ways to improve upon already good performance and work to make their jobs easier, more efficient and effective.
Reviews and Performance Developement Planning Performance planning is all about guaranteeing long-term organizational success by finding out where an employee wants to go in the organization and helping him build the necessary skills to get there.
When Employees Are On the WRONG Track
Giving Constructive Feedback: Feedback is essential for maintaining and improving the performance of your employees. Without feedback they have nothing to guide them or help them stay on course.
Coaching to Correct Work Habits/Behaviors: When employees fail to use constructive feedback they have been given it's essential for the leader to intervene and work with the employee to correct those work habits and behaviors that are affecting performance. Directing the performance of employees is a critical leadership skill.
Corrective Action & Discipline: A tool that many managers NEVER want to use and that many leaders view as critical to their success. There's nothing worse than a problem employee who has been allowed to negatively affect those around him because the manager was afraid to act. There is a time and a place for getting the employee to either change his behavior or leave the organization.
Mick is expert at creating customized training to meet an organization's specific needs.